Help
Questions, answered
Everything you might want to know before you order. Still stuck? Email contact@ashley-piercing.com, a real person will get back to you.
Sizing and fit
What size should I order for an Ashley piercing?
All our pieces use a 16G (1.2mm) post, the standard for an Ashley. You choose the length: 6, 8 or 10mm. 8mm is the most common choice and where we tell people to start. The 30 second size finder and the size guide settle it.
What is the difference between the lengths?
6mm sits flattest, for a fully healed piercing. 8mm is the everyday choice, comfortable and low profile. 10mm gives room if your piercing is still settling or you feel pressure.
My piercing is new. Can I wear this yet?
Fresh piercings swell, so your piercer starts you on a longer post and downsizes you after about 2 to 4 weeks. Change your jewelry only once you are healed. We do not give medical advice: follow the piercer who did your Ashley.
Material and skin
Is it real titanium? Will it react with sensitive skin?
Every piece is solid implant grade titanium, ASTM F136, nickel free in composition. It is the standard professional studios trust for people who react to cheaper metals. More on our titanium page.
Will the gold colour fade?
Our gold pieces are PVD coated, a finish built to last far longer than plating. If the colour fades through normal wear, our 2 year warranty replaces it.
Will it rub against my teeth or gums?
The back is a smooth, low flat disc, not a ball. Wearing the right length keeps it flush and still, which is what protects your teeth and gums. If you are worried about placement, your piercer is the best person to check.
Wearing and changing
How do I change my jewelry?
Most of our pieces are internally threaded: hold the flat disc behind your lip, unscrew the top counter clockwise, and screw the new one on until snug. The Ashley Brilliant uses a threadless push pin: pull straight out, push the new top in. Each product page says which system it uses.
Are the tops interchangeable?
Within the same system, yes. Our internally threaded tops fit our internally threaded posts. The Brilliant is threadless, so it works on its own.
Shipping
Where do you ship?
To the United States and the United Kingdom.
How much is shipping?
Free on orders over £29, otherwise £3.95.
In the US: free over $35, otherwise $4.95.
How long will my order take?
Every order ships within 2 business days, fully tracked.
Is there a discount for buying two?
Yes. Any 2 studs get 20% off and 3 or more get 30% off during Black November, applied automatically at checkout.
Returns and warranty
What is your return policy?
Within 30 days, we refund any piece that is unworn and in its sealed packaging, or that has a genuine defect. For hygiene reasons we cannot take back jewelry that has been worn or opened.
What does the 2 year warranty cover?
Manufacturing defects, and the gold PVD finish losing its colour: we send you a new piece. It does not cover loss, breakage or normal wear. Email us a photo to claim.
How do I start a return?
Email contact@ashley-piercing.com with your order number. We reply with the next steps for your return. More on our returns page.