Returns and warranty

Changed your mind, or a piece has a genuine defect? As long as it is unworn and in its unopened packaging, we give you a full refund.

If a piece fails through a manufacturing defect, or if the gold PVD finish loses its colour, we replace it free for two years. Not a refund: a brand new piece, sent to you.

Loss, breakage and normal wear over time. For hygiene reasons, we cannot accept jewelry that has been worn or whose sealed packaging has been opened. An Ashley sits inside your lip, so this protects every customer, including you. It is standard across body jewelry.

If your piece is unworn and still sealed, a size swap falls inside the 30 day window. Even better, email us a photo of your current jewelry before you order and we will tell you which length you are wearing.

Email contact@ashley-piercing.com with your order number, and a clear photo for a warranty claim. A real person replies with the next steps, including how to send it back if a return is needed. Approved refunds go back to your original payment method within a few business days.