Last updated: July 2026

This Refund Policy explains when you are entitled to a refund, how refunds are issued, and how our warranty works. It applies to every order placed on ashley-piercing.com, operated by Tourismo LLC. For how to physically send an item back to us, please see our Return Policy.

When you are entitled to a full refund

You may request a full refund within 30 days of your order being delivered if:

  • the item is unworn and in its original, unopened packaging, or
  • the item has a genuine manufacturing defect.

We cover the cost of return shipping on eligible refunds, so returning an item costs you nothing.

Our 2 year warranty: replacement, not refund

Separately from the 30 day refund window, every piece is covered for two years from the date of purchase against manufacturing defects and against the PVD gold finish losing its colour through normal wear. In these cases we send you a free replacement, rather than a refund. The warranty does not cover loss, breakage, accidental damage, or normal wear and tear.

What is not refundable

For hygiene and safety reasons, we cannot refund jewelry that has been worn, or whose sealed packaging has been opened, unless the item is defective. An Ashley is worn inside the lip, so this protects every customer. We also do not refund loss, breakage, or normal wear.

How refunds are issued

Once we receive and inspect your return, or approve your claim, we will confirm whether your refund is approved. Approved refunds are issued to your original payment method. Depending on your bank or card provider, it can take a few business days for the refund to appear after we have processed it. We do not charge any restocking fee.

Order cancellations

Because we ship within 24 hours, we can only cancel and fully refund an order if you contact us before it has shipped. Once an order is on its way, our standard refund and return process applies instead.

How to request a refund

  1. Email us at contact@ashley-piercing.com with your order number.
  2. For a defect or warranty claim, include a clear photo of the issue.
  3. We reply Monday to Saturday, usually within 24 hours, and will guide you through the next steps.

Contact

Questions about a refund or a warranty claim? Email contact@ashley-piercing.com, or write to Tourismo LLC, 2105 Vista Oeste NW, Suite E #3758, Albuquerque, NM 87120, United States. We answer Monday to Saturday.