Shipping policy
Last updated: November 2026
This Shipping Policy explains where we ship, what it costs, when your order ships, and what happens if something goes wrong in transit. It applies to every order placed on ashley-piercing.com, operated by Tourismo LLC.
Where we ship
We currently ship to the United States and the United Kingdom only.
Shipping cost
- United States: free on orders over $35, otherwise $4.95.
- United Kingdom: free on orders over £29, otherwise £3.95.
The exact shipping cost is always shown at checkout before you pay.
Processing time
Every order ships within 2 business days. Business days exclude weekends and public holidays.
Tracking
Every order ships with a tracking number, so you can follow your parcel from dispatch to delivery. If your tracking stops updating or your parcel seems stuck, email us and we will look into it with you.
Delays
Once an order has been handed to the carrier, delivery is in their hands, and occasional delays can happen, for example during peak periods or due to customs processing.
Address accuracy and changes
Please check your shipping address carefully at checkout. Contact us as soon as possible if you need to correct it. Once an order has been dispatched, we cannot change its delivery address. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided at checkout.
Lost, delayed, or undelivered parcels
If your parcel is significantly delayed, appears lost, or is returned to us as undeliverable, email us at contact@ashley-piercing.com with your order number. We will work with you to resolve it, whether that means locating the parcel, resending your order, or arranging a refund in line with our Return and refund policy.
Risk of loss
Risk of loss for items passes to you upon delivery.
Contact
Questions about shipping? Email contact@ashley-piercing.com, or write to Tourismo LLC, 2105 Vista Oeste NW, Suite E #3758, Albuquerque, NM 87120, United States. We answer Monday to Saturday.